⏱️ Seniority: 7+ years in customer-facing technical roles in enterprise B2B SaaS
🔧 Ownership: Go-live, adoption, renewal and expansion for our enterprise customers, plus the technical win in the enterprise evaluations that bring them in
🧰 What you'll work with: Formbricks Cloud and self-hosted (Docker, Kubernetes on AWS, Azure or GCP), our APIs, webhooks, SDKs and AI capabilities, and the enterprise ecosystem we connect into: identity providers, CRM and service platforms, data warehouses and BI, collaboration tools and integration platforms, plus the security and data-governance reviews that come with them
👤 Reports to: CEO
💰 Salary range: €90-110k **** + meaningful equity
🌎 Location: Europe (remote-first)
Why this is an exciting role: Enterprises are moving their experience programs from legacy XM platforms to Formbricks, and AI is changing what those programs can do. You'll make those deployments succeed, help customers put AI to work on their feedback data, and be the first hire building customer success at Formbricks.
How we work together: We maintain a culture of open, direct and respectful feedback. We understand mistakes as the quickest way to learn and appreciate that everyone makes them — including the founding team. We encourage our team members to pick up tasks that challenge them and enjoy providing guidance to be successful.
This is a hybrid role. After signature, you own our enterprise customers: getting them live, driving adoption, and making sure they renew and grow. Before signature, you are the technical and functional counterpart to the customer while the CEO leads the commercial conversation, so by the time a deal closes you already know why they bought.
You are also our customers' trusted AI advisor: how to apply AI to experience programs, analyze feedback at scale, and do both within each customer's data-privacy and governance requirements.